Return and Refund Policy

Proposed Policy — Pending Merchant Confirmation

At lzbds, we aim to provide customers with a clear and transparent process for returns, refunds, exchanges, and order-related issues.

1. Return Window

We accept eligible return requests within 30 calendar days from the date of delivery.

Customers must contact our customer support team within this period to request a return authorization.

The return period begins when the order is delivered, not when the order is placed.

2. Return Eligibility

For a standard change-of-mind return, the item must:

• Be unused and in its original condition.

• Include its original packaging and accessories.

• Be returned with all included product components.

• Have proof of purchase or a valid order number.

Items that arrive damaged, defective, or incorrect are handled separately under Section 6.

These conditions do not limit any mandatory consumer rights.

3. How to Request a Return

To request a return:

1. Email hello@lzbds.com within 30 days of delivery.

2. Include your order number, product name, and reason for return.

3. Wait for return authorization and shipping instructions.

4. Package the item securely with all required components.

5. Ship the item to the authorized return location.

6. Retain your tracking information until the return is completed.

Please do not ship returns to our published business address unless our support team has explicitly confirmed that it is the authorized return destination.

4. Return Shipping Costs

Change-of-Mind Returns

Customers are responsible for return shipping costs when returning an eligible product because of a change of mind, incorrect selection, or personal preference.

Actual return shipping costs depend on the selected carrier and the authorized return destination. These costs will be explained before the return is sent.

Damaged, Defective, or Incorrect Products

If we confirm that a product arrived damaged, defective, or incorrect, lzbds will cover the necessary return shipping cost or provide another appropriate remedy.

Customers should contact our support team before arranging a return shipment.

5. Restocking Fees

We do not charge restocking fees for eligible returns.

Restocking Fee: $0.00

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item is damaged, defective, or different from the product ordered, contact hello@lzbds.com as soon as reasonably possible.

Include the order number, a description of the issue, and photographs when available.

After reviewing the issue, we will arrange an appropriate remedy, which may include a replacement, refund, or return shipping assistance.

Applicable consumer rights remain unaffected.

7. Refund Processing Time

After an eligible returned item has been received and inspected, we will notify the customer of the refund decision.

Approved refunds will be processed to the original payment method within 10 business days after approval.

The customer's bank or payment provider may require additional time to post the funds.

If you have not received your refund after the expected processing period, please contact hello@lzbds.com.

8. Exchanges

Customers may request an exchange by contacting our support team.

Exchange availability depends on product condition, eligibility, and available inventory.

If a requested replacement is unavailable, we will explain the available refund or alternative options.

9. Non-Returnable Items

Standard change-of-mind returns may be refused for items that have been used, damaged after delivery, or returned incomplete, unless applicable law provides otherwise.

Any additional product-specific return restriction must be clearly disclosed before purchase.

Nothing in this section limits statutory rights concerning defective, incorrectly described, or otherwise nonconforming products.

10. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at hello@lzbds.com.

We will attempt to accommodate the request before dispatch.

Orders already shipped may not be eligible for immediate cancellation and may need to follow the applicable return procedure.

11. Return Address

The authorized return destination will be provided during the return authorization process.

The business address published on our website is not automatically the return shipping address.

Customers must contact our support team before shipping any return.

Any material return shipping conditions, including applicable costs and destination requirements, must be disclosed before purchase.

12. Contact Information

Store: lzbds

Website: https://lzbds.com/

Email: hello@lzbds.com

Phone: +1 940-798-0438

Business Address: 1504 S Oneal St, Longview, TX 75602, United States

We aim to resolve return and refund inquiries fairly and in accordance with applicable consumer protection laws.